ABU DHABI, United Arab Emirates: Talisma Corporation Pvt. Ltd., a leading provider of customer experience solutions, today announced its partnership with Abu Dhabi Commercial Bank (ADCB), United Arab Emirates to help implement a robust AI-powered WhatsApp chatbot for a superior customer experience and optimal use of digital for growth and efficiency.
ADCB provides a multitude of services through the WhatsApp channel both to its customers and even to its potential customers, helping them to understand their offers and products. This partnership with Talisma has helped the bank to offer an exceptional user experience by providing a virtual assistant solution (Chatbot) available on the WhatsApp channel to its customers.
24/7 virtual assistant services on WhatsApp aim to provide real-time solutions to customers in English and Arabic, where all messages are secured with end-to-end encryption. With a seamless user experience, Talisma’s WhatsApp chatbots help the bank understand the specific needs of each customer based on analyzes of past conversations, enabling personalized recommendations thus converting potential prospects into loyal customers. With WhatsApp being the most preferred channel today, customers are now accustomed to conversation-based chats that allow them to open up and say their preferences, opinions, feelings and inclinations.
“The demand for AI-based solutions is expected to grow exponentially over the next few years. With customers now pushing brands to solve their problems in real time, it’s important for companies to integrate AI solutions into their business functions. This offering is an important initiative in our relentless efforts to provide a single platform to automate the customer experience, enabling brands to meet the needs of rapidly changing customer expectations and stay ahead of their peers ” said Raj Mruthyunjayappa, MD – Talisma Corporation.
Talisma will also help implement conversational AI chatbots in other channels including website, Facebook Messenger and Mobile for ADCB customers in the near future.
Talisma is a leading provider of digital customer engagement platforms and solutions for a wide range of industries. Talisma solutions enable organizations to deliver exceptional customer experiences on a global scale through engagement channels and interactions. We serve a variety of industries with our wide range of vertical specific solutions and offer a combination of advisory, consultancy and support services. Talisma is present in more than 30 countries with a direct presence in India, the United Kingdom, Brazil and the United States. 4 out of 5 BFSI companies in India benefit from Talisma solutions.
See the source version on businesswire.com: https://www.businesswire.com/news/home/20211123005817/en/
Cocoa Tree Communications Pvt Ltd
Manju Cimani / Renucka Balacchandran
© Press release 2021