JOB ALERT: Commercial Bank of Texas in Nacogdoches Needs ACH/EFT Specialist 1 |

Nacogdoches, TX
Commercial Bank of Texas
ACH/EFT Specialist 1


– Record and process ACH disputes; send notices to customers and issue provisional credit in a timely manner.

– Assist in maintaining ACH error resolution logs.

– Inform customers accurately and quickly of ACH errors that occur on their account

– Interact with branch and department personnel to answer ACH questions and resolve ACH errors and disputes

– Process corporate online banking ACH transactions as required and perform liaison duties with corporate banking customers

– Assist in resolving business online banking issues and bill payment requests

– Process ACH transfer requests, as well as ACH files from various other CBTx departments including Trust, Deposit Operations, Nacogdoches Commercial Bancshares.

– Handle check fraud claims, log check fraud and correspond with other financial institutions to resolve customer complaints in a timely manner.

– Assist business customers with Positive Pay questions

– Trained on Reg E and NACHA rules

– Process US Treasury claims as well as liens/levies/freezes ordered by IRS, Comptroller of Public Accounts, Texas Workforce Commission, Texas Lottery Commission, Texas Attorney General

– Seek customer account inquiries at the request of CBTx subpoenas

– Save the ACH/Exceptions office as well as other positions in the ACH/EFT department

Minimum qualification: high school diploma and computer knowledge

Knowledge: Ability to follow instructions and work independently.

Skills: Good communication skills. Must be able to get along well with others.

About the author