Commercial Bank Receives “Most Innovative Customer Service Bank” Award from International Finance Magazine

Commercial Bank, the first digital bank in Qatar, received for the second consecutive year, the “Most Innovative Customer Service Bank” award in Qatar for 2022, the “prestigious” digital award given by International Finance Magazine.
The award follows a rigorous process of evaluating the nominated institutions’ customer experience, availability of innovative customer-focused products, customer relationships, and customer satisfaction ratings, reviews, and testimonials. , including as a source of strategic competitive advantage.
The International Finance Awards recognize industry talent, leadership skills, industry net worth and capability on an international platform.
Commercial Bank has introduced many key features and innovative services over the past year and will continue to bring the latest innovations to customers while providing clear advice and training on new products and services.
All of these innovations were developed and launched to meet customer needs and provide them with an exceptional banking experience.
Joseph Abraham, GCEO of Commercial Bank, said: “This award reflects our commitment to innovation and digital transformation to improve the customer experience. Creativity and innovation are at the heart of Commercial Bank’s business strategy, and our continued investment in technology ensures Commercial Bank is well positioned to lead the industry in customer experience. We will continue to focus on improving services and empowering our customers to do 100% of their banking without having to visit a branch and all with a great customer experience. »
Leonie Lethbridge, Executive Managing Director and Chief Operating Officer of Commercial Bank, said: “This award is recognition of Commercial Bank’s aim to provide customers with the best banking experience. We continue to achieve high customer satisfaction scores through surveys and ratings, with our innovative solutions and digitization efforts being widely recognized by both independent agencies and clients. »
Commercial Bank will continue to bring the latest innovations to customers while keeping their experience as the primary focus. Believing that anything is possible, the Bank aims to continue to lead the market by delivering innovative digital offerings that provide excellent customer experience and are safe, secure and convenient.

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